Terms & Conditions
Welcome to Supplies, operated by PetCins. These Terms & Conditions govern your use of our website at https://supplies.petcins.com. By accessing or using our site, you agree to comply with these terms. If you disagree, please refrain from using the site.
1. Acceptance of Terms
By using Supplies, you confirm that you are at least 18 years old or have parental consent, and that you accept and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Disclaimer.
2. Account Registration
To access certain features (e.g., order tracking, wishlists), you may create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately of any unauthorized use.
3. Product Information & Pricing
We strive to ensure accuracy in product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct inaccuracies, cancel orders, or refuse service without liability. Prices are listed in USD and are subject to change without notice.
4. Orders & Payments
Orders are subject to availability and confirmation. We accept major credit cards and secure payment gateways. All payments are processed securely. You agree to provide accurate billing and shipping information.
5. Shipping & Returns
Shipping costs and delivery timelines are specified at checkout. We ship within the United States unless otherwise noted. Returns are accepted within 30 days of delivery for unopened, unused items in original packaging. Refunds are issued to the original payment method, minus return shipping fees. For full details, see our Return Policy.
6. Intellectual Property
All content on Supplies—including text, logos, graphics, software, and trademarks—is owned by PetCins or its licensors and protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, or modify any content without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, PetCins and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our total liability for any claim shall not exceed the amount paid for the applicable product or service.
8. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to these terms shall be resolved exclusively in the state or federal courts located in San Francisco County, California.
9. Modifications
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the site after such changes constitutes acceptance of the updated terms.
10. Contact Information
For questions regarding these Terms & Conditions, please contact our support team at support@petcins.com or visit our Contact Us page. You may also learn more about us on our About Us page.
Last updated: March 15, 2025